Privacy Policy

When you make a reservation inquiry or complete a booking through our website, we collect information you provide directly, including your name, email address, phone number, billing address, and payment details. We also collect information automatically when you visit our site, such as your IP address, browser type, pages visited, and the dates and times of your visits.

We use the information we collect to process and confirm reservations, communicate with you about your stay, send arrival instructions and relevant villa information, process payments securely, respond to inquiries and support requests, and improve the experience on our website. We do not sell, trade, or rent your personal information to third parties.

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. Casa Mavericks does not store your full credit card number on our servers. Payment data is encrypted in transit using industry-standard TLS protocols.

Our website uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse how visitors interact with our site. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Reservation records are typically retained for seven years in accordance with Costa Rican tax regulations.

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors (Stripe), channel management platforms (Channex), and email delivery services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at reservations@casamavericks.com. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date below. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please contact us at reservations@casamavericks.com or write to us at Casa Mavericks, Playa Grande, Guanacaste, Costa Rica.